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Customer Service/Call Center
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H8600301 Requisition #

RESPONSIBILITIES:

  • Responsible for creating price modifiers and coordinate testing and quality assurance to ensure that modifiers accomplish the business request and work accurately when put into the production system.
  • Ensure promotional code accuracy. 
  • Develop data analysis methods for requests.
  • Create reports, analysis, or graphs that accurately represent the data to the requestor in a usable format.
  • Create reports, analysis, and graphs that accurately represent data in a usable format.
  • Document work instructions for use of developed reports.
  • Establish, review, and maintain timelines.
  • Participate in projects with multiple departments:
    • Prioritize tasks to meet project deadlines;
    • Responsible for accountability of assigned group tasks; and
    • Provide timely updates of project progression.
  • Communicate status to upper management and internal customers.
  • Other duties as assigned.

QUALIFICATIONS:

  • College degree preferred with strong mathematical background.
  • Strong PC skills including Word, Excel, Outlook, and Access desired.
  • Query building skills in Oracle preferred.
  • Ability to find solutions to challenging problems.
  • Deadline oriented and ability to work under stressful situations.
  • Must be flexible and able to adapt to changing job responsibilities.
  • Effective problem solving organization skills.
  • Excellent communication skills.
  • Ability to effectively function as a team member.
  • Able to prioritize and handle multiple tasks.
  • Strong decision-making skills.
  • High level of attention to detail.
  • Above average attendance record.

Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.


Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.


To view the full EOE policy, click here.


To view the Scholastic Inc. EEO Policy statement, click here.


To view the Pay Transparency provision, click here.‚Äč

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📁 Customer Service/Call Center