Customer Service/Call Center
H8600265 Requisition #
Thanks for your interest in the Analyst III position. Unfortunately this position has been closed but you can search our 80 open jobs by clicking here.

Required Qualifications:

  • Knowledge with business/quality metrics, score cards, and processes.

  • Experience with implementing process controls and documentation, including Process flows and process maps.
  • Average or above attendance and performance record.
  • Excellent problem solving abilities.  
  • Must be able to analyze data and make independent decisions to resolve technical and process issues.
  • Must be able to multi-task and utilize multiple systems at a time.
  • Must have working knowledge of computer operating systems and client-server based applications and various browsers.
  • Excellent verbal and written communication skills with attention to detail.
  • Advanced knowledge of Tableau, SQL, and Excel.

  • Experience in working with creating Tableau Dashboards.

  • Experience in database management.
  • Excellent process and procedural documentation skills.
  • Ability to understand business processes and analyze critical information.





Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.

Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

To view the full EOE policy, click here.

To view the Scholastic Inc. EEO Policy statement, click here.

To view the Pay Transparency provision, click here.‚Äč

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions