Content Management Associate

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Customer Service/Call Center
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B0100008 Requisition #

THE OPPORTUNITY

Weston Woods Studios and Scholastic Audio is currently looking for a Content Management and Customer Service Associate. 

A successful candidate is someone who thrives in a small, cross-functional and colloborative environment, is attentive to details, highly proficient in Excel, and customer service-oriented.

RESPONSIBILITIES

CONTENT MANAGEMENT

  • Independently manage databases for two business lines - supporting 10,000+ products
  • Manage content delivery to digital partners
  • Manage customer onboarding and  content delivery for in-house streaming platform

OPERATIONS/ADMINISTRATION

  • Oversee product set-up process and maintenance  for new titles and coordinate with production to set up pre-publication costs
  • Oversee flow of metadata and co-ordinate asset delivery new and existing accounts.
  • Co-ordinate submission of content & materials to Reviewers, Awards Committees and Festivals
  • Submit products for curriculum correlation and MARC records (library cataloguing); co-ordinate drop ship of products; create and maintain price lists as needed;
  • Submit and maintain Bids & Quotes for Weston Woods sales to schools and school districts
  • Monitor account reporting portals and provide statements to Finance group for sales and royalty reporting
  • A/P upload and code invoices; vendor set up and follow up
  • Ad Hoc Reporting and analysis

CUSTOMER SERVICE SUPPORT

  • Answer incoming calls and monitor general mailboxes
  • Field incoming requests, priotize and direct as necessary. 
  • lnitiate adjustments with warehouse for fulfillment issues, including shipping errors and/or damaged products
  • Provide support for Sales teams: co-ordinate distribution of sell sheets, order forms, answer product questions, assist in placing orders and customer follow up
  • Ad Hoc Reporting and analysis

WHO WE ARE

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services  that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online.  True to its mission of 100 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at www.scholastic.com.

Some benefits that we offer:

 

•  100% vested of 401(k) Retirement Plan after 5 years employment

•  Up to 1M worth of supplemental Life Insurance

•  Tuition Reimbursement

•  Purchase Scholastic stock at a 15% discount

 Thank you for your consideration in choosing Scholastic.

HOW YOU CAN FIT    (Qualifications)

  •  Entry level position
  • Candidate must have a H.S. diploma or equivalent
  • Must be proficient in excel
  • Must be highly motivated and a self-starter, detail oriented and have the ability to multi task with excellent attention to detail.  Strong verbal & written communication skills and the ability to set priorities and meet deadlines.
  • Effective interdepartmental communication skills.
  • Ability to work in a busy environment independently as well as a team.  Needs to take initiative and be proactive.  
  • Must be able to provide a high level of support.

Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.


Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.


To view the full EOE policy, click here.


To view the Scholastic Inc. EEO Policy statement, click here.


To view the Pay Transparency provision, click here.‚Äč

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