Customer Service Representative II

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Customer Service/Call Center
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H8600274 Requisition #
Thanks for your interest in the Customer Service Representative II position. Unfortunately this position has been closed but you can search our 80 open jobs by clicking here.

QUALIFICATIONS:

  • Ability to learn new skills quickly and retain information learned

  • Excellent data entry and phone skills

  • Ability to communicate effectively with customers via multiple channels, including phone, e-mail, and webchat.

  • Excellent problem solving abilities

  • Must be able to multi task and utilize multiple systems at a time

  • Must be willing to make decisions and use judgment in resolving customer problems.

  •  Average or above attendance and performance record

  • Willing to work flexible hours

  • Desire to be a team player

  • Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail

  • Experience with Oracle and Sales Force a plus


Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.


Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.


To view the full EOE policy, click here.


To view the Scholastic Inc. EEO Policy statement, click here.


To view the Pay Transparency provision, click here.‚Äč

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