Program Manager Customer Data & Applications

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Information Technology
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H0700540 Requisition #
THE OPPORTUNITY

Scholastic Corporation is the world's largest publisher and distributor of children's books and a leader in educational technology. Our aim at Scholastic is to reach out to a diverse population, to increase awareness and interest in children’ publishing. We believe having a workforce that reflects our diverse and culturally rich society is essential to our success.

The Customer Data & Applications Domain consists of multiple programs within Scholastic including Customer Relationship Management (CRM), Customer Master Data Management (CMDM) & Customer Service Systems (CSS).

Scholastic Technical Services (STS) is looking for a Program Manager that will work across each of the programs within the Customer Data & Application domain to plan and deliver capabilities to multiple business units across Scholastic. The Program Manager will manage Program Scope, Cross-Program Dependencies, Budget, Resourcing and Schedules to help deliver best in class experience across Scholastic.

A successful Program Manager will have a passion for ensuring delivery of high quality solutions to our end customers, business stakeholders and other dependent programs all on time and within budget.

This is an opportunity to collaborate with multiple agile development teams delivering solutions leveraging technologies such as Salesforce.com, Spring boot, Reltio for Customer MDM, Java, Angular, REST/SOAP, NoSQL, Spring Boot, AWS/Cloud and Redshift, Tableau, and Adobe Experience Manager.


YOUR RESPONSIBILITIES


• Collaborate with the Customer Data & Applications Team Lead on creating and enacting the Program Vision, Goals and Objectives.

• Create and manage CRM, CMDM & CSS program roadmaps across business units by collaborating with multiple Product Owners and Stakeholders from the Business as well as other teams in STS to understand needs and respective priorities.

• Manage Stakeholder relationships across Scholastic business and technology.

• Coordinate across program teams to ensure Inbound and Outbound dependencies are captured, understood and incorporated into Roadmaps.

• Manage resources on Customer Program teams to ensure that Teams are right-sourced to achieve Roadmap commitments

• Ensure delivery of technology initiatives on time and within budget based Customer Program Roadmaps

• Forecast and report Program Budget, Schedule, Status, and anticipated Risks

• Help organize the structure and process for seamless program delivery!


HOW YOU CAN FIT

A successful candidate will have the following:

• 10+ years of professional experience in management of business-technology programs
• Prior experience of managing programs on Salesforce or other CRM platforms. Experience in successfully delivering at 2 full life cycle CRM Implementations.
• Experience with implementing or working with MDM solutions, highly desired.
• Ability to balance and manage competing priorities across multiple stakeholders.
• Knowledge of integration and data warehouse technology is strongly desired including familiarity with AWS, Redshift, Kafka, Spring Boot Camel or similar systems.
• Experience working with multiple agile engineering teams including a mix of onshore and offshore resources.
• Aptitude for troubleshooting and problem solving.
• Ability to establish goals and set clear expectations, prioritize activities, and follow through to completion.
• Strong sense of ownership and accountability with a commitment to delivering high quality software that balance technical and business goals.
• Excellent written and verbal communication skills with ability to communicate with a variety of audiences at all levels.


WHO WE ARE 

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 100 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at www.scholastic.com.

Some benefits that we offer:

• 100% vested of 401(k) Retirement Plan after 5 years employment
• Up to 1M worth of supplemental Life Insurance
• Tuition Reimbursement
• Purchase Scholastic stock at a 15% discount

Thank you for your consideration in choosing Scholastic.


Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.


Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.


To view the full EOE policy, click here.


To view the Scholastic Inc. EEO Policy statement, click here.


To view the Pay Transparency provision, click here.​

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