Sr. Manager, Quality & Process Improvment (QPI)

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Customer Service/Call Center
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H8600235 Requisition #
Thanks for your interest in the Sr. Manager, Quality & Process Improvment (QPI) position. Unfortunately this position has been closed but you can search our 278 open jobs by clicking here.
Requirements: 
  • Five or more years of experience in customer service management or operations/quality management, SOP development and oversight experience.
  • Bachelor's degree in business or related field, preferred.
  • Lean Six Sigma training and/or advanced degree in process improvement or MBA, preferred .
  • Knowledge of Scholastic Line of Business (LOB) products, services and functions, preferred.
  • Strong communications skills (both written and oral).
  • Innovative thinker with creative data-driven process analysis and improvement focus.
  • Experience overseeing a team of processes improvement and training staff.
  • Experience preparing, reviewing, updating and indexing SOPs.
  • Ability to generate and interpret statistical data and evaluate research studies (internal and external) to optimize employee and customer experience.
  • Ability to prepare comprehensive reports related to process improvement, value mapping and design.
  • Overall knowledge of Scholastic customers and engagement channels. 
  • This position is located in Jefferson City, MO. 
  • We offer a benefit package with medical coverage beginning the first day.  Also eligible for life/dental/vision insurance, along with 401K, tuition reimbursement, on site employee book store, cafĂ©, medical clinic and more.

 

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Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination. To view the full EOE policy, click here.

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