Sr. Manager, Quality & Process Improvment (QPI)

Customer Service/Call Center
H8600235 Requisition #
Thanks for your interest in the Sr. Manager, Quality & Process Improvment (QPI) position. Unfortunately this position has been closed but you can search our 186 open jobs by clicking here.
  • Five or more years of experience in customer service management or operations/quality management, SOP development and oversight experience.
  • Bachelor's degree in business or related field, preferred.
  • Lean Six Sigma training and/or advanced degree in process improvement or MBA, preferred .
  • Knowledge of Scholastic Line of Business (LOB) products, services and functions, preferred.
  • Strong communications skills (both written and oral).
  • Innovative thinker with creative data-driven process analysis and improvement focus.
  • Experience overseeing a team of processes improvement and training staff.
  • Experience preparing, reviewing, updating and indexing SOPs.
  • Ability to generate and interpret statistical data and evaluate research studies (internal and external) to optimize employee and customer experience.
  • Ability to prepare comprehensive reports related to process improvement, value mapping and design.
  • Overall knowledge of Scholastic customers and engagement channels. 
  • This position is located in Jefferson City, MO. 
  • We offer a benefit package with medical coverage beginning the first day.  Also eligible for life/dental/vision insurance, along with 401K, tuition reimbursement, on site employee book store, café, medical clinic and more.


Equal Employment Opportunity

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.

Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

To view the full EOE policy, click here.

To view the Scholastic Inc. EEO Policy statement, click here.

To view the Pay Transparency provision, click here.​

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